Did u ever get a correct number or person to contact? I too am having a terrible time with customer service!!! I decided to return it and get a smaller unit that was less expensive and when I got there the cashier was so busy worrying if I was within the time frame of 30 days. I told I do t have access to that debt card so either gift card or cash. She used the debt card! Can anyone tell me what the policy is on this I want to sue them for my Money and the fact I do not have any way of cooling my home now!!!
Tried returning a new still in the package air hose. Manager was a total dick and denied me without a receipt. Great way to keep customers. Lowe's , Return Policies. Are There Exceptions to the 90 Days? Major Appliances — 30 days. Outdoor Power Equipment — 30 days. Trailers — 30 days. Plants — days. More on this below.
Typically, NO. No receipt is required to get a refund or exchange if you use cash or a personal check. Obviously this only applies to in-store purchases. What About Online Purchases? The same day return policy exists on purchases made via Lowes.
Most items bought online come with a prepaid shipping label which is WAY cool. Just repackage the item with the original box, manual, and parts and send it back at no charge. However, if you simply no longer want the item, it will incur a restocking fee. This fee varies by item. Yes, Lowes will refund you the difference in price if an item goes on sale within 90 days. In fact, after I bought some Samsung appliances, they gave me two refunds one automatically because they lowered the price within 90 days.
You can return items for full credit within 90 days of purchase provided you have the original receipt. Most online orders will come with a prepaid return shipping label, so you can easily mail back the package. No label included? At the end of the day, returns, refunds, and repairs are offered at the discretion of the store manager.
As long as your complaints are valid, you will usually receive a refund or exchange. Andrew Helling is the founder and editor of REthority. QuerySprout is a team of dedicated consumer advocates that aims to help customers find answers to their service, product, and brand-specific questions. Table Of Contents show. About Us Contact. You should also check with your bank because most credit cards have return protection plans. When bypassing the PIN number entry, the debit card is run as a credit card payment.
These payments can be refunded back to the debit card, as they are recorded as credit card payments. A card terminal is not required for debit cash refunds.
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